ITIL® 4 Foundation Zambia 2026 | Government & Utilities
Zambia is undergoing a significant digital transformation across multiple entities: ministries, utilities, and large businesses have all begun implementing newer IT infrastructures to enhance transparency, reliability of the services they provide to the citizens, and improvement of the overall experience of their customers. There will be an increased requirement for internationally recognized frameworks. Therefore, Prompt Edify's ITIL Foundation Certification is being undertaken to assist in this national transition by developing structured, effective, and value-driven IT services. Across the continent of Africa, there is now a recognition from many organizations that an investment in technology resources alone will not allow true value to be realized from enterprise resource planning (ERP) solutions, cloud computing, or digital services. These technology solutions cannot deliver maximum value without standardized processes, qualified personnel, and service governance capabilities...